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Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. If cancelling your order which is not damaged, defective or ordered in error, you must inform us within 14 days of receiving your order - we will then advise you to return your order to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. These products may not be returned:
Free gifts or promotional items
Personalised Products (Items that have been modified with a name or message)
Commissioned Artwork (Artwork created specifically for you by the artist)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If your order is damaged or defective please contact us by email: email@example.com or telephone: 07790822118.
LATE OR MISSING
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by email: firstname.lastname@example.org or telephone: 07790822118.